Return and Refund Policy

Last updated: August 26, 2026

We formulate our products in Quebec and we want you to be happy with them. Here's exactly how returns and refunds work at Lab Auto Detail.

In short

• 30 days to return an unopened product for a refund
• Damaged, defective, wrong or missing item? We fix it at our cost
• Refunds land within 10 business days of approval
• Questions: support@labautodetail.com

Changed your mind

You have 30 days from delivery to return a product you haven't opened.

To qualify, the product must be unopened and unused, with its original seal and packaging intact. Our products are cleaning chemicals, so we can't resell a bottle once the seal is broken — that's why opened products aren't eligible for a change-of-mind return.

Return shipping is at your cost, and we recommend a tracked service so your parcel can be traced. Once we receive and inspect the return, we'll issue your refund.

Damaged, defective, wrong or missing items

If something's wrong with your order, that's on us — not you.

Email support@labautodetail.com within 30 days of delivery with:

• your order number
• photos of the product and the outer box
• a short description of the problem

We'll send a replacement or issue a refund, whichever you prefer. We cover return shipping, and you don't need to send anything back before we act unless we ask you to.

For damage that happened in transit, tell us as soon as you can. Carriers give us a limited window to file a claim, and reporting quickly makes it far easier for us to resolve.

How refunds work

Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it.

Original shipping charges are refunded when the problem is ours — a defective, damaged or incorrect item, or an order that never arrived. For change-of-mind returns, the original shipping cost isn't refunded.

What we can't take back

• Opened or used products
• Items marked final sale or clearance
• Gift cards
• Products bought from a retailer or marketplace other than labautodetail.com — please contact them directly

Changing or cancelling an order

We process orders quickly, so the window is short. Email support@labautodetail.com as soon as possible. If your order hasn't left the warehouse, we'll change or cancel it. Once it has shipped we can't recall it, but you can still return it under the terms above.

If you entered the wrong address, tell us immediately. Once a parcel is delivered to an address you provided, we can't be held responsible for it.

Your rights under Quebec law

Nothing in this policy limits the rights you have under Quebec's Consumer Protection Act.

Among other things, you may cancel your contract and receive a full refund if your order doesn't arrive within 30 days of the agreed date, or if what you receive doesn't match how it was described to you. In those cases we cover the return shipping and refund you within 15 days.

Contact

Lab Auto Detail support@labautodetail.com 719, boulevard Industriel, suite 104 Blainville, Quebec J7C 3V3 Canada

Monday to Friday, 9 a.m. to 5 p.m. ET. We usually reply within one business day.